Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"dcf7f3e812b60d31383c981fdc6282657a93a683_lout","branding":{"id":"8","key":"dsup","name":"Dtail Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/4","theme":{"headerBGColor":"#fff265","headerLinkColor":"#292929","headerLinkHoverColor":"#999245","headerLinkHoverBGColor":"#999245","headerBadgeColor":"#999245"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"dsup","projectId":10116,"serviceDeskId":8,"name":"Dtail Support","description":"<p>Welcome! You can raise a request for Dtail Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"98","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10571,"iconUrl":"https://portal.support.dtail-platform.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[27],"key":""},{"id":"102","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10578,"iconUrl":"https://portal.support.dtail-platform.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"101","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10600,"iconUrl":"https://portal.support.dtail-platform.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[],"key":""},{"id":"103","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10596,"iconUrl":"https://portal.support.dtail-platform.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","groups":[],"key":""},{"id":"104","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10586,"iconUrl":"https://portal.support.dtail-platform.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"General"}],"orderMapping":{"27":[98]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e4103980-a851-3d96-94bc-e73bc1daf2b2","appLinkName":"","appLinkUrl":"","spaceKey":"DSUP","spaceName":"Dtail Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DSUP","serviceDeskId":8,"kbLinkDomainURLs":["https://pixelpool.atlassian.net","https://portal.support.dtail-platform.com"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDg1ZGVjNC0zMDY2LTQ5MzQtOTExYS00OGU5ZWQ4YWUwODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNjk5MTk4Mjc5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3NTI2Nzk0OCwibmJmIjoxNzc1MjY2NzQ4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9._DPO5g-oUp4O3WL7iT73mxBQORXmEqjl0d6QwdezkJs","targetCollection":"upload-user-collection--1699198279","endpointUrl":"https://api.media.atlassian.com","clientId":"dd85dec4-3066-4934-911a-48e9ed8ae084","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"d905cb2e-1263-4d3f-a170-642627f56495","name":"Getting Started","description":"Find out how to activate your account and install Dtail Spaces.","categoryUrl":"https://portal.support.dtail-platform.com/servicedesk/customer/portal/8/topic/d905cb2e-1263-4d3f-a170-642627f56495","lastUpdated":"1766051046859","createdAt":"1738575327909"},{"id":"b99f2fa8-5343-43e5-bfd2-035fe126f7b8","name":"Catalog","description":"Learn more about managing products and creating assortments and sub-assortments.","categoryUrl":"https://portal.support.dtail-platform.com/servicedesk/customer/portal/8/topic/b99f2fa8-5343-43e5-bfd2-035fe126f7b8","lastUpdated":"1773919912718","createdAt":"1761574406563"},{"id":"5464ca72-efd2-4dab-a170-6691984997d7","name":"Canvas","description":"Learn how to use the Canvas for visual planning, filtering, and assortment grouping in Dtail.","categoryUrl":"https://portal.support.dtail-platform.com/servicedesk/customer/portal/8/topic/5464ca72-efd2-4dab-a170-6691984997d7","lastUpdated":"1759145563398","createdAt":"1759145008307"},{"id":"663d9f23-d914-48a0-bee6-596a75fdb88f","name":"Spaces","description":"Find out how to use the features of Dtail Spaces.","categoryUrl":"https://portal.support.dtail-platform.com/servicedesk/customer/portal/8/topic/663d9f23-d914-48a0-bee6-596a75fdb88f","lastUpdated":"1774359393732","createdAt":"1739893661997"},{"id":"5da029bd-e83d-4015-a231-ac638afdcbd7","name":"3D Content","description":"Information regarding the creation, preparation and importing of 3D content for Dtail.","categoryUrl":"https://portal.support.dtail-platform.com/servicedesk/customer/portal/8/topic/5da029bd-e83d-4015-a231-ac638afdcbd7","lastUpdated":"1774353601997","createdAt":"1736763623541"},{"id":"167fd5de-ef44-4043-b64a-a9c410b5a4fc","name":"Release Notes","description":"A technical overview of fixes, improvements, and new features included in each Dtail release. Focused on what changed, not why.","categoryUrl":"https://portal.support.dtail-platform.com/servicedesk/customer/portal/8/topic/167fd5de-ef44-4043-b64a-a9c410b5a4fc","lastUpdated":"1764847599642","createdAt":"1736844045358"},{"id":"535ea0e1-7f9f-4d9b-9f55-c8e56cf33a79","name":"Known Issues","description":"Known issues in Dtail Catalog, Canvas and Spaces.","categoryUrl":"https://portal.support.dtail-platform.com/servicedesk/customer/portal/8/topic/535ea0e1-7f9f-4d9b-9f55-c8e56cf33a79","lastUpdated":"1764847607814","createdAt":"1747125566825"},{"id":"68314551-34c0-4774-b693-13614f9c0cba","name":"Product Updates","description":"In-depth explanations of new features, enhancements, and workflows. Provides context, examples, and guidance on how updates impact day-to-day use.","categoryUrl":"https://portal.support.dtail-platform.com/servicedesk/customer/portal/8/topic/68314551-34c0-4774-b693-13614f9c0cba","lastUpdated":"1765443721827","createdAt":"1764841749776"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://pixelpool.atlassian.net/wiki","kbLinkDomainURLs":["https://pixelpool.atlassian.net","https://portal.support.dtail-platform.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}